If you open the files on your desktop or phone without using Lightroom it is completely normal that you do not see the preset. You cannot open the file outside of the Lightroom app. To see the preset you have to open it with the Lightroom App or the Lightroom CC on your desktop. Want to know how it works? Please follow the steps in our installation manual.
You may have a pop up blocker on your phone, try to turn that off or use another browser. We suggest you to use Google Chrome. If it is still not working, please contact us by sending an email to: firstname.lastname@example.org
We stand behind our products and your satisfaction with them is important to us. However, because our products are digital goods delivered via Internet download we generally offer no refunds.
If you change your mind about your purchase and you have not downloadedour product, we will happily issue you a refund upon your request.
Due to digital nature of our items we do not accept refund requests made after you downloaded your purchase. Refund requests are handled on a case by case basis and are issued at our sole discretion. Refund requests, if any, must be made within thirty (30) days of your original purchase.